Here’s What is Wrong With Banks Today

Ok, so I admit…I imagine this is probably simply an address snafu…a mere slip-up of a Google Maps mashup. But it pretty much defines the feeling people have when calling your bank’s Customer Service line.

This is a screenshot from bank’s website Contact page. At the very least I’d recommend they update their address for Customer Service. I’m pretty sure that’s not the message they intend to send!

Are you going to be different?

And speaking of different…are you going to sound different? Or like most banks, will your callers hear silence while On-Hold? Do you know what they hear right now? You could check out our Caller Experience Evaluation service and know. Today.

Posted in Caller Experience, Hold Message, Phone Customer Service. Permalink for this post: permalink.