Let Callers Know They Are Going to be Transferred
Before you simply press the transfer button, make sure your caller knows that you’re going to transfer him. Give him enough time to interject in case he only needs to ask a simple question or he would rather call back instead of being transferred. A lot of times, you may be able to answer a quick question, without having to transfer the caller to someone else. Regardless, don’t simply press the transfer button as soon as the caller has asked to be transferred. You can reply with a simple, “I’ll transfer you now” to help the caller.