Ghost voices on the phone?

I’m sure you’re familiar with the feeling as a business owner…too much to do, and not enough time in the day to get it all done!

Such was the case with one of our clients recently. Their phones were answered by an auto-attendant, but the receptionist that recorded the main greeting had left the company…over a year prior!

Prosound was called in to evaluate the Auto-attendant message, and provide a more professional Caller Experience.

After evaluating the current message wording, voice, and options, we presented a number of wording and structure suggestions, as well as a voice style that fit the image of the company more closely.

For this scenario, we worked closely with the phone system provider to program the suggested changes as we loaded the new messaging.

The new Auto-Attendant message not only features a professional, clear voice, but is underlaid with music, providing a pleasing sound and flow to the message.

Planning, coordination, and implementation took less than a week, and we handled the bulk of the work ourselves. Freeing the business owner to focus on delivering great service!

Do you already know that your Caller Experience needs improving, but you just haven’t had the time to figure out how? Would a turn-key approach help your task load?

Transforming the Caller Experience…now that doesn’t sound scary!

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