Thompson Gas

[youtube width=”292″ height=”240″][/youtube]Why is Prosound different? Click play.


Great! Now that you’re here, I want to show you the difference between what Prosound could do for Thompson Gas locations, and what the Caller Experience is like at Thompson Gas locations that are not yet using our custom On-Hold messaging.

Here’s an actual phone call to a Thompson Gas location that is not yet using us:

Thompson Gas – Columbiana

Whoa! That silence gets kind of annoying, doesn’t it? How do you think that makes your callers feel?

Now here’s what it could sound like for customers to call Thompson Gas locations:

Thompson Gas – New On-Hold Experience

Wow, what a difference!

Your locations across the Southeast can all benefit from an improved customer experience.

We know that coordinating the On-Hold message to be consistent across locations is going to be the best way to maintain the premium Thompson Gas image. So I’m asking for you to seize control of this marketing opportunity to reach customers at the crucial point of spending money with Thompson Gas.

Now is the best time to roll this out, so that as calls come in during your busy times, your customers won’t have to hear silence!

Here’s a few ways to connect:

  • If you know your stores could stand some improvement, pick up the phone and let’s talk. you can reach me at 877.677.6768. Just ask for Chester
  • If you’d prefer to send me an email, just fill out a quick form and I’ll get back with you within 24 hours. (or the next business day if it’s the weekend)
  • If you’re not sure how bad it is, we can evaluate that and let you know. Pick one of your top stores, and we’ll do a full Caller Experience Evaluation. That’s our  Secret Callers service…we’ll record the interaction, and give you a report based on our 14 point checklist, of areas to target improvement.

No matter which way you decide to connect, I hope this will get you thinking about the entire Caller Experience, and how much it impacts your customer loyalty!

I look forward to hearing from you!