Progressive Bank

Mr. Dlesk,

Thanks for taking a few moments to stop by.

I want to show you the difference between what the current Caller Experience is like at Progressive Bank branches, and what Prosound could be doing for Progressive Bank with our custom On-Hold Message service.

Here are two examples of what took place on August 3rd, 2010

An Actual Call
to Progressive Bank:

What Customers
Should Here:

Progressive Bank-Warwood On-hold Sample for Progressive Bank

Of course, that was just an example of what we could do for you. Before we craft an entire script, we would work with your team on doing a full business uncovery, to help us know exactly what needs to be said in the message, and how to say it the most interesting and salient way.

Right now, your customer hears a faint radio when he is placed on-hold. I’m pretty sure if your customer wanted to listen to Toby Keith’s “Trailerhood”, or other country songs, he probably wouldn’t choose to call a bank to do so. (Besides, what happens when they hear your competitors ads while On-Hold with you! Shudder!)

Next time your customer calls and is placed on hold, understand that you’re giving him one more “drip” into an intravenous artery of unhappiness. How many “drips” will it take to make him look for another bank?

Don’t take the risk. Hire Prosound to transform your caller experience for just a few dollars per day for each location.

You’ll never be locked in to using our services!

It’s simple. It’s called our “One-Conditional Guarantee” where if at any time you wish to cancel, simply notify us in writing, and let us know one thing we could have done to make it a better experience for you. (That way, we can learn for the next client!) If you’re using our On-Hold message player, simply return that to us, and you won’t hear from us again. (unless of course you want to). Simple. Easy. Clear. The One-Conditional Guarantee from Prosound. Because we work hard for your business!

Have a Question or Ready to Start?