Stop Talking and Start Answering

Time and again I’ve called a company…a professional business, mind you, and the person on the other end picks up the phone, but she hasn’t fully finished the conversation she was already having! Does she think I can’t hear her? Does she think the phone only starts working AFTER she has said, “Hello”?

If you’re in a conversation with someone, but you need to answer the phone, simply stop talking, quickly excuse yourself from the conversation, and answer the phone!

When I hear bits and pieces of your conversation as you pick up the phone, it makes me, the caller, feel less important. It amplifies that I’m barging in on whatever you were doing. And sometimes, it reaches the level where I don’t know whether you’re talking to me or the other person!

So stop your previous conversation before you answer my call!

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