One of the most frequent questions I am asked is “How long until our On-Hold message is setup?” Or in the case of existing clients “How long will it take until my update is ready?”
So to help answer those questions, I’m going to break down the process into steps, so you can see exactly how an On-Hold message is produced. Think of it as pulling back the curtain, and giving you a glimpse into my world. Ready? Here we go!
If you are a new client, we’ve probably had a phone call or face to face meeting to find out how our service can help you…what some of your pain points are.
This is followed up by us preparing a custom proposal that addresses the topics we discussed, and presents several options for you. That usually happens one day after our initial conversation.
Once you approve the agreement, we schedule a time to do a more thorough “uncovery” of your business. We delve into understanding your customer, your caller profile, and how customers interact with your business. Don’t worry if you don’t know all that stuff…we’ll help you walk through it. That takes an hour or two, and can be done on the phone.
We then go to work crafting an initial script, based on our uncovery. This takes anywhere from 3 to 5 days, after which, we send the initial script to you for your approval.
Next we reccomend voices and music styles to you, and begin producing the On-Hold message. This process takes 3-5 days to complete. We send the completed production to you for review, and after receiving your approval, we schedule a time to install the On-Hold player, and load the message.
Plugging in the player is quite simple, and in fact, we are able to walk you through that over the phone most of the time!
Once the player is connected properly, it automatically downloads your new message right away, and begins playing in to your callers!
Overall, the entire process takes 10 to 14 days, depending on how quickly we hear back from you at the differant approval steps.
If you are an existing client, the paperwork on the front end, and the installation on the back end don’t apply, but the rest of the process is exactly the same. So about 10 to 14 days for your update to be loaded.
If you like to see things visually, here is a complete timeline, including what parts of the process you are involved in, and what things are our responsibility. (View the timeline full size in a new window)