Carter Lumber


Dear Mr. McCafferty,

I’m Chester Hull with Prosound, and we currently provide custom On-Hold messaging for your Kempsville Building Materials locations in Virginia. Brenda Onley thought you would be the one to talk with about helping other lumber yards in the Carter Lumber family benefit from their own unique, customized Caller Experience. Our clients callers are sayingPut me back on hold, I want to hear more of that”, and we would like to bring that same customer experience to the rest of Carter Lumber.

You can listen to the message that’s currently playing at Kempsville Building Materials by clicking on the link below:

Kempsville Building Materials – On-Hold Message

And that’s just Kempsville! Just imagine what we can do for all the other Carter Lumber yards!

Here’s a few ways to connect:

  • If you know your stores could stand some improvement, pick up the phone and let’s talk. you can reach me at 877.677.6768. Just ask for Chester
  • If you’d prefer to send me an email, just fill out a quick form and I’ll get back with you within 24 hours. (or the next business day if it’s the weekend)
  • If you’re not sure how bad it is, we can evaluate that and let you know. Pick one of your top stores, and we’ll do a full Caller Experience Evaluation. That’s our  Secret Callers service…we’ll record the interaction, and give you a report based on our 14 point checklist, of areas to target improvement.

Here’s a quick sample of what your current On-Hold sounds like right now. (we could really make a difference here!)

No matter what you decide, I hope this will get you thinking about the entire Caller Experience, and how much it impacts your customer loyalty!


Chester Hull
The Caller Experience Experts

Let’s connect: Facebook LinkedIn Twitter

Ready to start?

If you’re ready to start, call us or fill out a quick form and we’ll get in contact with you. It’s a quick process that’ll take about 2-weeks.