Contact Lens InstituteThanks for getting the report to me as fast as you did. I will be correcting a lot of the concerns you pointed out. I will start by changing our on hold system. My front desk staff will be properly trained in phone etiquette. Thanks again.
Contact Lens Institute
Charlottesville Glass and MirrorLast week a customer that was upset with us about a problem was so amused with our on hold messages that he almost forgot he was upset with us! After we resolved the problem, he then proceeded to tell me that we have the best on hold messages he has ever heard. There is not a week that goes by that someone does not compliment us about them, so keep up the great job!
Charlottesville Glass and Mirror
Nel-Tech LabsI wanted to say “thank you” for the Phone Etiquette Training video. My front office staff are wonderful at their specific, main tasks but were not necessarily hired to answer phones. I have researched phone etiquette training that is non-threatening and does not belittle the listener/viewer and came across your video … you hit the nail on the head! I am going to have them watch the video later this afternoon.
Thank you, thank you, thank you!
Martha Jefferson Health ConnectionOur goal is not to have patients hold but its good to know that during those times when they do, they hear a professional voice marketing our classes and programs. Working with Chester is so easy, his recommendations are always right on. I would recommend him to anyone seeking high customer satisfaction.
AmeriGasHaving the Rinnai program on our On-Hold message made it an easy sale for our people. It was basically sold when we got to their call, because they already heard how much it would save them! In fact, our market was number 1 in sales of the Rinnai program companywide! I’ve got the On-hold message from Prosound to thank for that!
The money I spend on our custom On-hold message from Prosound is some of the best money I could spend.
AmeriGas is a premium company, and what our callers hear On-Hold is an important part of presenting that premium image. Prosound is a premium service for a premium company!
Beacon Hill AssociatesLove the newsletter, Chester! I can honestly say that I read these, and with so much junk filling my inbox, I find your content interesting.
Robye L. Davidson
Director of Marketing
Beacon Hill Associates, Inc.
Beacon Hill Associates
Chappell GraphicsExcellent. The voice was perfect and I can’t wait to be put on hold when I call Airflow Systems!
Thanks for everything and I am actively using your services as a part of my marketing recommendations to other clients. Great job...Debbie
Virginia National BankWow! Thank you for the (incredibly) fast response!
Thanks for “solving problems” – I can’t tell you how much I appreciate your efforts.
Vice President - Marketing
Spring Creek Family DentistryChester;
You da man!
Dr. Jay Knight, DDS
Spring Creek Family Dentistry
Rocco Building SuppliesThank you, Chester, for covering my back!
Happy Holidays to you,
Rocco Building Supplies
Rocco Building Supplies
Red Light ManagementChester, thanks for everything! :-)
Sycom TechnologiesDear Chief Evangelizing Officer,
Chester, I really enjoyed your title and enjoyed your email. Keep up the good work.
Big Surf WaterparkThis is great! All of these scripts are awesome! Proceed!
Fisher Auto PartsThat was the easiest and simplest that anything like that I have ever dealt with has gone !!!
Wagon YardThe other day I received a call from a customer who had some questions about our furniture. While she was on hold she heard the spot about our Home Fans and Lighting department. She said she had been in here before but somehow she didn’t notice that we sold lighting. I didn’t sell her in furniture but she is planning on purchasing all her fans and lighting from us for her new home.
This on-hold system really works!
LaCrews BookkeepingI wanted to let you know how we appreciate the Caller Experience Evaluation you did for us. As we work through your comments I can really see how the Caller’s Experience is improved! Please feel free to use my name as a reference. I highly recommend your service.