Testimonials

Contact Lens Institute

Thanks for getting the report to me as fast as you did. I will be correcting a lot of the concerns you pointed out. I will start by changing our on hold system. My front desk staff will be properly trained in phone etiquette. Thanks again.

Charlottesville Glass and Mirror

Last week a customer that was upset with us about a problem was so amused with our on hold messages that he almost forgot he was upset with us! After we resolved the problem, he then proceeded to tell me that we have the best on hold messages he has ever heard. There is not a week that goes by that someone does not compliment us about them, so keep up the great job!

Nel-Tech Labs

I wanted to say “thank you” for the Phone Etiquette Training video. My front office staff are wonderful at their specific, main tasks but were not necessarily hired to answer phones. I have researched phone etiquette training that is non-threatening and does not belittle the listener/viewer and came across your video … you hit the nail on the head! I am going to have them watch the video later this afternoon.

Thank you, thank you, thank you!

Martha Jefferson Health Connection

Our goal is not to have patients hold but its good to know that during those times when they do, they hear a professional voice marketing our classes and programs. Working with Chester is so easy, his recommendations are always right on. I would recommend him to anyone seeking high customer satisfaction.

AmeriGas

Having the Rinnai program on our On-Hold message made it an easy sale for our people. It was basically sold when we got to their call, because they already heard how much it would save them! In fact, our market was number 1 in sales of the Rinnai program companywide! I’ve got the On-hold message from Prosound to thank for that!

The money I spend on our custom On-hold message from Prosound is some of the best money I could spend.

AmeriGas is a premium company, and what our callers hear On-Hold is an important part of presenting that premium image. Prosound is a premium service for a premium company!

Beacon Hill Associates

Love the newsletter, Chester! I can honestly say that I read these, and with so much junk filling my inbox, I find your content interesting.

Best,
Robye

Robye L. Davidson
Director of Marketing
Beacon Hill Associates, Inc.

Chappell Graphics

Excellent. The voice was perfect and I can’t wait to be put on hold when I call Airflow Systems!
Thanks for everything and I am actively using your services as a part of my marketing recommendations to other clients. Great job...Debbie

Virginia National Bank

Wow! Thank you for the (incredibly) fast response!

Standard Aero

Chester:

Thanks for “solving problems” – I can’t tell you how much I appreciate your efforts.

Andrew Farrant
Vice President - Marketing
Standard Aero

Spring Creek Family Dentistry

Chester;

Awesome message!
You da man!

Jay

Rocco Building Supplies

Thank you, Chester, for covering my back!
Happy Holidays to you,
Buffy

Buffy Ostlund
Marketing Director
Rocco Building Supplies

Red Light Management

Chester, thanks for everything! :-)

Sycom Technologies

Dear Chief Evangelizing Officer,
Chester, I really enjoyed your title and enjoyed your email. Keep up the good work.

Sincerely,
John Billups
Sycom Technologies

Big Surf Waterpark

This is great! All of these scripts are awesome! Proceed!

Fisher Auto Parts

That was the easiest and simplest that anything like that I have ever dealt with has gone !!!

Wagon Yard

The other day I received a call from a customer who had some questions about our furniture. While she was on hold she heard the spot about our Home Fans and Lighting department. She said she had been in here before but somehow she didn’t notice that we sold lighting. I didn’t sell her in furniture but she is planning on purchasing all her fans and lighting from us for her new home.

This on-hold system really works!
Warren Amyett
Sales, Purchasing
Wagon Yard

LaCrews Bookkeeping

I wanted to let you know how we appreciate the Caller Experience Evaluation you did for us. As we work through your comments I can really see how the Caller’s Experience is improved! Please feel free to use my name as a reference. I highly recommend your service.