Connecting with Interest

When you answer the phone for your company, make an extra effort to Connect with Interest.

Because the caller can’t see you, it’s even more important to convey the cues to them that you are glad they called, and are ready to help them.

Answer with a question mark at the end of your greeting…you voice going up slightly at the end…inviting the caller to say the next thing. You can do that whether you say “Hello?”, “How may I help you?”, or answer with your name, as in “This is Chester?” Later on we’re going to get into how to choose what you say when you answer the phone. Just remember that you want to invite the caller to participate with you in the conversation. Make them feel welcome.

Posted in "Hold It!". Permalink for this post: permalink.