AmeriGas Propane

[youtube width=”292″ height=”240″][/youtube]Why is Prosound different? Click play.

Great! Now that you’re here, I want to show you the difference between what Prosound is doing for AmeriGas locations, and what the Caller Experience is like at AmeriGas locations that are not yet using our custom On-Hold messaging.

Here’s some actual phone calls to AmeriGas locations that are not yet using us:

AmeriGas-Harrisburg 9225

Whoa! That Beep-beep get’s kind of annoying, doesn’t it? How do you think that makes your callers feel?

Now here’s what it sounds like for customers to call Tom Watson’s location in Charlottesville, Virginia (who has been using Prosound since 2003):

AmeriGas Charlottesville 5370

Wow, what a difference! In fact, you can ask Tom yourself what he thinks of our service.

Tom’s testimonial to us:

“Having the Rinnai program on our On-Hold message made it an easy sale for our people. It was basically sold when we got to their call, because they already heard how much it would save them! In fact, our market was number 1 in sales of the Rinnai program companywide! I’ve got the On-hold message from Prosound to thank for that!

The money I spend on our custom On-hold message from Prosound is some of the best money I could spend.

AmeriGas is a premium company, and what our callers hear On-Hold is an important part of presenting that premium image. Prosound is a premium service for a premium company!”

We’re in other AmeriGas locations as well, across Virginia, West Virginia, and Maryland, but I just wanted to highlight Tom’s location.

We know that coordinating the On-Hold message to be consistent across locations is going to be the best way to maintain the premium AmeriGas image. So I’m asking for you to seize control of this marketing opportunity to reach customers at the crucial point of spending money with AmeriGas.

Now is the best time to roll this out, so that as calls come in during your busy times, your customers won’t have to hear “beeps”, or worse yet, silence!

Here’s a few ways to connect:

  • If you know your stores could stand some improvement, pick up the phone and let’s talk. you can reach me at 877.677.6768. Just ask for Chester
  • If you’d prefer to send me an email, just fill out a quick form and I’ll get back with you within 24 hours. (or the next business day if it’s the weekend)
  • If you’re not sure how bad it is, we can evaluate that and let you know. Pick one of your top stores, and we’ll do a full Caller Experience Evaluation. That’s our  Secret Callers service…we’ll record the interaction, and give you a report based on our 14 point checklist, of areas to target improvement.

No matter which way you decide to connect, I hope this will get you thinking about the entire Caller Experience, and how much it impacts your customer loyalty!

I look forward to hearing from you!